2016 DS4 info/satnav screen restart - Citroen DS4 Forums
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post #1 of 14 (permalink) Old 13th October 2020, 15:21 Thread Starter
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2016 DS4 info/satnav screen restart

This is mainly a question for others, I'm not expecting a resolution.

I first noticed on 29 Sept 2020 during a relatively short journey that my 7" screen restarted. I kept an eye on it the next day but is was okay until I went out at night again. Since then it has got progressively worse and now restarts around every 10 minutes whether during the day or night.
I've reset to factory defaults and rescanned the DAB stations, still the same. Currently the system is unusable for music, satnav etc.

It goes in to the dealer on Thursday to see what they have to say.

So I wondered if any other DS4 owners had see anything similar. There are posts on other forums for the C4 Picasso and C4 Cactus all apparently 2016 vehicles.
Cactus https://www.cactusforums.co.uk/viewt...hp?f=11&t=7108

C4 Picasso Forums / C4 Picasso and Grand C4 Picasso (B78) Problems and Issues / Touchscreen keeps restarting - C4 - DS4 Owners

Previous Citroens, GS Hatch, GS Estate, DS Special, GSA Hatch, BX, Xantia & C4 1.6 Petrol 05 SX Hatchback. Now DS4 Prestige 210.(2016)
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post #2 of 14 (permalink) Old 13th October 2020, 15:33
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Hi Neil,

I had exactly the same issue the day after we purchased our 2016 DS4.
It was resetting around 20 x per hour and was totally unusable !

Returned it to dealer the next day.. it was a firmware /software issue that they fixed under warranty.
Had a courtesy car for 48 hours while they did it though !

Since then I have successfully uploaded new maps and speed camera's etc..and it's been ok
Personally I wouldn't mess around with the firmware, reports of units being bricked afterwards.

Map upgrades work fine, and bring postcode functionality too, though have to say the general system is pants, say compared to even a simple Tom Tom.
The dealer should be able to sort it, though no idea of the cost!

Cheers
Stevie B

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post #3 of 14 (permalink) Old 15th October 2020, 16:14 Thread Starter
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I had a software update today and had to pay for the privilege, even though I had paid for Extended Warranty. The garage told me software wasn't covered, I'm going to follow that up and see.

Good news all seems well, so far at least. Software date is 16/06/2017 now so it's obvious they don't complete any updates when the car goes for a service. I bought it in March 2017 and it's been in every year since.

Previous Citroens, GS Hatch, GS Estate, DS Special, GSA Hatch, BX, Xantia & C4 1.6 Petrol 05 SX Hatchback. Now DS4 Prestige 210.(2016)
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post #4 of 14 (permalink) Old 21st October 2020, 17:23
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Mine has been doing it recently, as it’s going in for a service Monday I decided to call my dealer, he said it is a know problem and needs a software update not covered by warranty, it will take .6 of an hour, 75.

Is it something PSA built in enabling the dealers to make a few ’s?

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2014 Cactus Flair ETG5 1.2
2005 C4 VTR+ 1.6 manual petrol
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post #5 of 14 (permalink) Old 22nd October 2020, 09:37 Thread Starter
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Some good news, the Citroen extended warranty company have agreed with me that the update (including the use of the dealer system) is covered by their warranty, as it was part of a diagnosed fault. The 99 is to be refunded.

I would query it to see what they say when you get there.

Previous Citroens, GS Hatch, GS Estate, DS Special, GSA Hatch, BX, Xantia & C4 1.6 Petrol 05 SX Hatchback. Now DS4 Prestige 210.(2016)
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post #6 of 14 (permalink) Old 22nd October 2020, 09:47
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They did check the year of manufacture and said it was out of warranty. I replied to your post on C4 Owners.

2016 DS4 Crossback 2.0 BlueHDi 180 EAT6
2014 Cactus Flair ETG5 1.2
2005 C4 VTR+ 1.6 manual petrol
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post #7 of 14 (permalink) Old 22nd October 2020, 11:21 Thread Starter
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All is working well Keith.

Previous Citroens, GS Hatch, GS Estate, DS Special, GSA Hatch, BX, Xantia & C4 1.6 Petrol 05 SX Hatchback. Now DS4 Prestige 210.(2016)
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post #8 of 14 (permalink) Old 22nd October 2020, 13:35
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Quote:
Originally Posted by neilp View Post
All is working well Keith.

2016 DS4 Crossback 2.0 BlueHDi 180 EAT6
2014 Cactus Flair ETG5 1.2
2005 C4 VTR+ 1.6 manual petrol
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post #9 of 14 (permalink) Old 10th November 2020, 20:35
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Sorry to hijack the thread Neil, I was trawling through the net and noticed that on the performance line spec DS4’s the Sat nav seems to be using Tom Tom maps well looking at the attached it does. The layout of the system looks different also.

I’ve attached my firmware version which seems to be the most up to date but my sat nav layout looks old and boring. Neil is yours like the attached after the updates?

Thanks,

Paul
Attached Images
File Type: png 01005048-EB39-4FBD-8320-F6A6C857A4A9_1605036132435.png (1.37 MB, 4 views)
File Type: png 2C23B942-DCB1-458B-9135-46DB9BDACEBF_1605036143620.png (1.31 MB, 6 views)
File Type: jpg 1A6CD092-E81C-432E-887B-D10B38E9D6F0_1605036377069.jpg (250.2 KB, 6 views)
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post #10 of 14 (permalink) Old 10th November 2020, 21:07
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Ah so the above is using Citroen Connect Nav, my current system is not compatible 😢 looks like I will be sticking with Google maps via CarPlay.
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