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Discussion Starter · #1 ·
Car in for its 1st service today, must say I was pleasantly surprised by the good customer service and their efficiency.

They explained precisely the issue with the sat nav on slow boot up and its booked in next week for a software update.
Just a shame it wasnt in for today


One weird thing however was their explanation about the clunky gear sespecially 1st to 2nd. They said its because the gear box ix also designed for the EGS (semi auto box) and as human hands cant change gear as fast thats why it clunks until the system warms up. Something to do with the number of forks used. I kind of sat there in silence


BUT as Ive allready spoken to Citroen UK about it and I have a case number I will just see what happens.




I'll give them 7/10
 

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Discussion Starter · #2 ·
Oh Yes the car has done just over 11000 and theres only about 2000 miles left on the dam front tyres.
I mean thats pretty crap of Michelinisnt it
 

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Rev
I've used Stoke Citroen a few times and have always found them ok for customer service , I had the same sort of response about the gearbox but mine goes in better if I take it slow when it's cold. I have got a case number off Citroen .

Snap on the tyres mine are down to about 3 mm on the front and my car has 11k on it as well .
 

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Discussion Starter · #4 ·
SBK yes Ive learned to take it slow with the gears till they warm up.
Do you currently have Michelins pilot sport? Im reckoning on keeping with them for the first changebut the cost is frightening.

If you come across a good deal please let me know and vice versa.
 

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Heavy right foot Rev?
I just put some Vredensteins on mine about £160 each
and I'm really happy with them
 

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Rev that is utter cobblers re the gears, as the PSA EGS gearbox is single clutch and one of the slowest to change of all semi-auto boxes. Gearing has always been Citroen / Peugeots Achilles heel on reviews.
 

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Rev
I've seen Michelin pilot sport on Black Circles website for £177.88 fitted and you get Tesco club points . You buy them on line then choose where you want them fitted . I haven't looked anywhere else yet but I've got to get some soon . My tyre size is 225/45 r18 the 19 inch are more expensive .
 

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SBK61, nothing about just lately, I think my history with Citroen warrants a judgement. Had Citroens for years had 2 new Xantias in 90s and one of them went soooo wrong. Had a break and came back to Citroen in 2002 with a Xsara Picasso, then another in 2006 which went very wrong, then C4 grande Picasso in 2008 which went very wrong. So was hoping that DS4 upmarket image would give better service - wrong!
Citroen test boundaries with radical car design and technology, that comes with a risk, but they fail by not supporting that risk - just read other forum members posts.
Edited by: rich.cath
 

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We all speak as we find, of course, and I absolutely don't mean to diminish anyone's bad experiences with their cars, which must be utterly frustrating. But just to paint the other half of the picture, I've had 14 Citroens since 1980 and only two have needed anything other than routine servicing: 4 suspension balls re-gassed on a GS and the fuel injection system re-tuned and wiring 'faults' corrected on a BX GTi. Guess I've been lucky! I've always loved Citroens for their individuality and advanced technology. I'm looking forward to picking up my DS4 (eventually), which has been on order since end April.
 

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Discussion Starter · #11 ·
rich.cath said:
Rev that is utter cobblers re the gears, as the PSA EGS gearbox is single clutch and one of the slowest to change of all semi-auto boxes. Gearing has always been Citroen / Peugeots Achilles heel on reviews.
Yes I tend to agree with you thats why I sat there in silence. I did say that my previous Citroens also had "unique" gear noises, but to date none of them have broken down on me. I just hope I havent tempted fate
 

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rich- sorry to hear about your misfortune with the brand - i had a Xantia for 10 years and C4 for 6 years and Evasion for 7 years - all three were relatively trouble free.So far so good with my DS4 thp 155 ...
 

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ajdar said:
rich- sorry to hear about your misfortune with the brand - i had a Xantia for 10 years and C4 for 6 years and Evasion for 7 years - all three were relatively trouble free.
So far so good with my DS4 thp 155 ...
I'm the same , I had a Xantia for 5 years ,a ex reps car with 60000 miles on when I brought it and I used for towing a 5 berth caravan and then after a divorce and 2 Nissans I had a new C4 that I kept for 5 years . I had no problems with either
 

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I never said I don't like Citroens otherwise I would have given up with them long ago_One Xantia and one Picasso were the dogs bits! but other have been so so.


I don't even mind the occasional blip - if you stretch technology there is always a risk of it going wrong. My issue is with the after-sales when they make excuses, fail to solve problems and fob you off, that is just plain wrong, and when it happens to you, you'll know exactly what I mean
 

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Unreliable 'After sales' service seem to be the norm everywhere. Over here customers complain about bad service for all kinds of make, VW, Peugeot, Ford etc.Perhaps with all the latest gizmo and advance technology, the technicians could not cope up with them or did not have enough experience or training.to diagnose the problems...?
 

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Well mine is in for its 1st Service on Monday. This is my 1st dealing with Citroen so I am looking forward to the 'experience'.


I did, however, find their quote for Michelin PS3 of £252 a tyre slightly laughable, even when I said to the bloke cheers but I'll get them somewhere else, he replied 'yeah I thought you'd say that.
 

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Discussion Starter · #17 ·
So Ive had my sat nav software update and its crystal clear, even blue tooth fixed !
Only problem now is my screen used to have 3 colour choices (habana, dark blue and grey)now only 2 (grey disappeared!) But at last fast boot up and no black screen
 

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Discussion Starter · #18 ·
Frank I like your avatar Im just watching the whole Star Wars series digitally enhanced brilliant stuff. Although you may need some viagra for your light sabre
 

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Can't beat a bit of Star Wars Family Guy.

I forgot to mention my slow boot up when I booked the car in for its service, I was probably still getting over the tyre quote so it slipped through.
 

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Discussion Starter · #20 ·
Frank The Tank said:
Can't beat a bit of Star Wars Family Guy.



I forgot to mention my slow boot up when I booked the car in for its service, I was probably still getting over the tyre quote so it slipped through.


OK spill the bad news.

What tyres did you get and how much a smine are due replacing around 2000 miles
 
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