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Discussion Starter · #1 ·
I have the same problem loads of you have, with the bubbling bonnet. However mine was out of warranty end of July. I have advised the dealer and they are contacting Citroen UK next week. IMO this is a design fault and therefore should be paid for by Citroen, however I have no idea if they will agree or if I have any rights.
Can anyone help me please
 

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I've not had to deal with this specific issue ( yet...) but have got out of warranty experience of Citroen when the clutch on our manual C4 Picasso failed at 47k and 9 months out of warranty - the fault was diagnosed as the clutch release bearing suffering complete mechanical failure. Despite being out of warranty Citroen paid 100% of the cost which I put down to three things;

1) It was clearly not an issue of how the car was driven

2) My dealer, Duxford Motor Group, work hard for their customers and it is very clear from discussions I've had with other Citroen owners that the success of a warranty claim is heavily dependant upon the efforts put by the submitting dealer

3) The dealer explained to me he first two questions they always ask on an out of warranty is a) how loyal to the dealership are they and how loyal to Citroen - bought and maintained at the dealer is gold, maintained at the dealer is the next best thing. Our car was used, bought from a main dealer and always looked after by Duxford.

Even they were amazed the whole cost was paid by Citroen - they expected a contribution of some nature and suggested it was probably a known issue. However, a FCSH clearly helps. I've also had two replacement seat bases on the picasso (a known issue of the outside bolster collapsing that affects most of them) the first one was done under warranty which they extended to a full claim for 5 years or 60k or part claim after - sadly I only noticed it the second time at 3 months short of 5 years but on 63k; we paid for the part (£93) and Citroen paid the labour (£300...) so Citroen do support known issues outside of warranty so I'd suspect your car will be covered as this is clearly a known issue (even if they haven't formally extended the warranty)

My advice is approach your dealer and be friendly with them - it works a treat on my opinion where as my Dad has a lousy relationship with his Honda dealer as his approach is always 'you have inconvenienced me and you are the problem' it's not the way to make friends...

One thing that is worth knowing which Duxford explained - if the customer makes a contribution of some sort then a warranty applies to the item (2 years in the cars of Citroen repairs I believe) where as if there's no contribution a warranty does not exist - in the case of our second seat base it had a 2 year warranty, in the case of the clutch apart from any moral obligations, the moment I picked the car up there was no warranty on the repair.
 

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Discussion Starter · #3 ·
Fingers crossed then.
I have literally last week bought a 64 plate picasso for the wife and had a ds3 before the 4 so certainly a loyal customer
 

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Hi Aldo,I had my bonnet replaced and sprayedfor a new one last week under warranty for the paint reaction issue.
This was my 5th Citroen and Citroen were very good and I could not fault Telfords of Carlisle for their service.
This is an issue Citroen are aware of and I would say that the bubbling on your bonnet started long before the end of your warranty and you were late in spotting it.
I am sure if you phone Citroen uk on 0844 463 3500 and explain this they will be sympathetic.
Especially since you are a loyal Customer.
 

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Discussion Starter · #5 ·
Took it to yeomans in plymouth today. No issues with dealer, they said it was covered under the corrosion warranty and not the 3 year paint warranty, so have taken photos. They seem confident thay citroen uk will replace bonnet, happy days bye bye stone chips
Fingers still crossed
You would have thought a company of this size would do a product recall.
If a Bank had got things this wrong without being upfront, they would be slaughtered by the press
 

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Just heard that mine goes in for a new bonnet next week. Took them a while to sort it out, but happy that it is going to be resolved in the most sensible way IMO
 
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